At Healthy Claws, we understand how exciting it is to receive your new purchase, and we're committed to making sure your order gets to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process.

Order Processing

Once you place your order, our team swings into action! We aim to ship all orders within 48 hours after they are placed. This means you can expect your order to be on its way to you very soon. We’ll send you a confirmation email as soon as your order is shipped, so you know it’s on its way.

Delivery Timeline

We want to get your order to you as quickly as we can. Our standard delivery timeline is around 5-7 business days, depending on your location. Here’s a bit more detail:

Local Deliveries: If you’re nearby, your order might arrive sooner.

National Deliveries: For orders within the country, you can expect delivery within the standard 5-7 business days.

Remote Areas: If you’re in a more remote area, it might take a little longer, but we’ll do our best to get it to you as soon as possible.

Free Shipping

We are pleased to offer free standard shipping on all orders over $79. No special codes are needed – free shipping will be automatically applied at checkout for qualifying orders.

Fast Shipping Options

Need your order sooner? We offer fast shipping options at an additional cost based on your location and the speed of delivery required. You’ll see the available options and associated costs during the checkout process. Choose the option that best suits your needs, and we’ll ensure your order arrives promptly.

Tracking Your Order

We know waiting for a package can be tough, so we make it easy to keep tabs on your order. Once your package is on its way, we’ll send you a tracking number. You can use this to follow your order’s journey from our door to yours.

Special Requests

If you have any special shipping requests or need your order by a specific date, please reach out to our Customer Service team at productdesign@healthyclaws.com. We’ll do our best to accommodate your needs.

Lost or Damaged Packages

While we take great care to ensure your order arrives safely, sometimes things happen. If your package is lost or arrives damaged, please contact us immediately. We’ll work with you to resolve the issue as quickly as possible.

Free Return Policy

At Healthy Claws, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, which is why we offer a friendly and hassle-free 30-day return policy. Your happiness is our top priority!

Conditions for Returns

• Eligibility: We accept returns of used products as long as they are not broken or damaged. We want you to feel comfortable trying out our products.
• Exclusions: Unfortunately, customized products and dog clothes cannot be returned or refunded. These items are made uniquely for you.

How to Return

1. Contact Us: If you need to return an item, simply reach out to our Customer Service team within 30 days of receiving your order. You can contact us via email at productdesign@healthyclaws.com. We’re here to help!
2. Return Authorization: Our friendly team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item. This helps us process your return quickly and efficiently.
3. Pack Your Return: Carefully pack your product, including all accessories, manuals, and any other documentation that came with it. If possible, use the original packaging.
4. Shipping: We’ll send you a prepaid return shipping label, so there’s no cost to you. Simply attach the label to your package and drop it off at the nearest shipping location. Easy and convenient!

Refund Process

1. Inspection: Once we receive your return, our team will inspect it to ensure it meets our return conditions. We want to make sure everything is in order.
2. Processing: If your return is approved, we will process your refund to the original payment method within 7-10 business days. You’ll receive an email confirmation once your return has been processed and the refund issued.
3. Notification: We’ll keep you updated every step of the way. You’ll receive a notification once your return has been received, inspected, and processed.

Important Notes

Returns that do not meet our conditions will not be accepted and will be sent back to you. We appreciate your understanding.We reserve the right to refuse returns that show signs of breakage or damage.

For any questions or further assistance, please don’t hesitate to contact our Customer Service team.